Recent customer reaction allegations Smart phones account for missing funds without a cause. Sensitive Smart also interpret cleared of the charges to customers all doubt.
While attending the conference to introduce the project to use the Internet for free, which is a collaboration between Smart and Facebook last yesterday Smart CEO Thomas Hundt gave an interview to Sabay around this summer.
Thomas Hundt stated that Smart business always remain faithful with customers. Service not attached to money from the customer.
He lost money in the account charges from their customers because their associated services The company, which requires a daily fee or weekly account to be able to use these services Every day.
He said that when the customer's main account does not have enough money will temporarily cut off service. And when the customer's main account has enough money, the company will cut daily fee or weekly account mainly to be able to use automated services that customers use.
Smart has also recently issued a clarification over the alleged loss amount in the next primary account input from customers the amount used.
iChat iFun, MyNotify and Smart insurance money daily or weekly.
Declaration found linking the two services, which led to missing money when customers top up service is Smart Box and Smart Tunes Club. So Smart has also put these two services, customers can use free of charge until 16 October 2015. After that, the company will send an alert if customers want to continue to use these services or not.
Smart also confirmed that in order to make it easy in the near future, the company will also create Manu visible to customers self-service customers using the service or want to disconnect any dissatisfaction Manu again.
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